Returns And Refunds
We want you to love your purchase! If something doesn’t satisfy you, here’s what you need to know about our return and refund process.
Return Policy:
- Return Period: You have 30 days from the date you received your order to request a return.
- Product Condition: The product must be in the same condition you received it: unused, with all tags still attached, and in its original packaging.
- Non-Returnable Items: Some items, such as gift cards, personalized products, and items in specific categories (like underwear, cosmetics), cannot be returned for hygiene reasons.
Return Process:
- Contact Us: Send an email to [Insert Your Return Email Address Here] with your order number and the reason for the return.
- Approval: We will reply with instructions on how to send the item back.
- Return Shipping Costs: The customer is generally responsible for the return shipping costs, unless the return is due to an error on our part (damaged or incorrect product).
Refunds:
- Once we receive and inspect the returned item, we will send an email to confirm.
- If the return is approved, the refund will be processed to your original payment method within 5–10 business days.