limena.store

FAQ's

Before contacting us, please check if your question is answered here.

Orders and Payment

  1. Can I change my order after placing it?
    • Answer: If we haven’t processed the order yet (usually within 1–2 hours), we might be able to make changes. Please contact us immediately!
  1. What payment methods do you accept?
    • Answer: We accept Visa, Mastercard, Amex, PayPal, and Stripe. (Add other methods if applicable).
  1. What should I do if my payment fails?
    • Answer: Check your card information. If the problem persists, contact your bank or try another payment method.

Shipping and Tracking

  1. How long will it take to receive my order?
    • Answer: See our Shipping Times page. Generally, it’s 1–3 days for processing plus 7–15 days for standard shipping.
  1. How can I track my order?
    • Answer: We send an email with a tracking number when the order is processed. You can click on the link or use the number on the carrier’s page.

Returns and Refunds

  1. How do I make a return?
    • Answer: Visit our Returns And Refunds page for all instructions. You have 30 days to submit a request.