FAQ's
Before contacting us, please check if your question is answered here.
Orders and Payment
- Can I change my order after placing it?
- Answer: If we haven’t processed the order yet (usually within 1–2 hours), we might be able to make changes. Please contact us immediately!
- What payment methods do you accept?
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- Answer: We accept Visa, Mastercard, Amex, PayPal, and Stripe. (Add other methods if applicable).
- What should I do if my payment fails?
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- Answer: Check your card information. If the problem persists, contact your bank or try another payment method.
Shipping and Tracking
- How long will it take to receive my order?
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- Answer: See our Shipping Times page. Generally, it’s 1–3 days for processing plus 7–15 days for standard shipping.
- How can I track my order?
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- Answer: We send an email with a tracking number when the order is processed. You can click on the link or use the number on the carrier’s page.
Returns and Refunds
- How do I make a return?
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- Answer: Visit our Returns And Refunds page for all instructions. You have 30 days to submit a request.